Shipping & Returns

  • 1. SHIPPING POLICY
    We can ship products anywhere in South Africa only.
    When you place an order we will estimate delivery dates based upon the availability of your item(s).
    Items in stock will typically ship out next business day once the payment has reflected in our account.
    Shipping Charges
    Our shipping charges are determined by your choice of 3 different shipping methods selected
    1) Fastway Couriers Door to Door Cape Town  @ R50 for up to 3 items.
    Estimated 1-2 days delivery time

    2) Fastways Couriers Door to Door National @ R100 for up to 3 items
    Estimated 3-4 days delivery time

    3) Fastways Couriers Door to Door National Rural areas @ R170 up to 3 items
    Estimated 5-7 days delivery time.

    4) Larger parcels will require  courier quote before processing the sale.

    International Orders
    We unfortunately do not ship to any country besides South Africa.

    2. RETURN, EXCHANGE POLICY, CANCELLATIONS
    Our goal is to ensure your complete satisfaction with your purchase.
    Return Policy
    If you are dissatisfied with your order for any reason, you can request a return via email at gkd@gadijakhandesign.co.za . Refunds for items returned within 7 days of the purchase date will be credited in the full amount (excluding shipping charges) provided goods are unused and are returned in the original condition and accepted by Gadija Khan Design.
    Any claims for damaged order or missing items must be received within 2 business days of receipt of package.
    In case following conditions are not met, Gadija   Khan Design  reserves the right to charge 15% handling fee or refuse the return. - the items must be returned for refund or exchange within 7 days of receiving the purchase - items and packaging must be received in new condition - the original manufacture's packaging must not be damaged - packaging must include all original items.
    Return Authorization Number must be clearly marked on the shipping box - return package must include copy the original invoice or sale receipt
    Before returning the package, you need to contact us at returns [at] gkd@gadijakhandesign.co.za  to receive a Returns Authorization Number (number to be placed on returning package). Please mail your package in a prepaid, insured, traceable method to the address provided with your Returns Authorization Number.

    Cancellations
    If you would like to cancel your order, you can do so provided that the order has not yet been shipped. If the item you want to cancel has been shipped, the order cannot be cancelled. However, you can return the item for a refund. See our Return policy.



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